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There are various steps you need to take depending on where your loved one has died, so we would recommend that you contact us as soon as possible so that we are able to provide you with the right guidance and support. Our phone lines are open 24 hours a day, everyday 0191 548 7000.

Further information can be found below


When Someone Dies

Often death can be a great shock, even if the death was expected, and the emotional impact of losing someone that you care about, takes most of us by surprise.

We cannot take the pain or hurt away from you, but we will do everything we can to help you through the next few days, weeks and beyond if requested to do so, by providing you with informed choices, practical help and emotional support.

We do not impose urgency or apply pressure on you or your family. It is important that you have the time to reflect and then to decide how you wish the funeral to be arranged so it both celebrates and commemorates the life of your loved one who has died.


Making Funeral Arrangements

Our professional service to you commences when we are contacted either by phone at any time of the day or night, or by you visiting our funeral home personally.

At the point of first contact, we would ask you for a few details, the name of the person who has died and where death has occurred. We would also like to take your name and contact phone number.

If appropriate and we have been instructed, we would then arrange to transfer the person who has died into our care as soon as practically possible.

After this initial contact we will either arrange for one of us to come and visit you or make an appointment for you to see us at our funeral home in Fulwell to discuss the arrangements for the funeral, and to provide more detailed information. (Sometimes it is possible that you can be seen without an appointment but it is usually best to phone before making the journey to see us).


Visiting the Resting Suite's at our Funeral Home

Relatives and friends often wish to say their goodbyes in our Resting Suite's.

We will advise you as soon as your loved one is ready for visiting, and we would ask that you make an appointment(s) prior to visiting so that we ensure that your loved one is ready for your visit, you are not hurried in any way and if you require longer do let us know and we can schedule more time as needed.

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Of course, the above may seem daunting however, please remember, we are here to help you and offer any advice, help and support you may need. 

Call us anytime on 0191 548 7000