Here you will find information relating to the current rules and regulations surrounding the COVID 19 outbreak in our area.

It is important to remember that some information given below is only current to our funeral homes and other funeral directors may work to their own practices. This information was updated on 18th May 2020 and certain regulations may have changed since this date. We aim to keep updating this page and would encourage you to call us on 0191 548 7000 for the most current information

When someone passes away with or without Covid 19

How to obtain the Medical Certificate

As soon as possible after a loved one has passed away either with or without Covid 19 we would encourage you to call your funeral director on 0191 548 7000

Whether they have passed away in a Care/Nursing Home, Hospital or Hospice we can help you obtain the correct paperwork and help ease the process.

Hospital - Call the hospital on 0191 565 6256 and ask for Bereavement Services. You should ask them for the Medical Certificate. This certificate is now automatically sent via email to the Registrar's Office at Sunderland Civic Centre.

Care / Nursing Home / At Home - Call your loved ones GP on the usual surgery number. The process will be the same as above, the GP or receptionist will email the Medical Certificate straight to the Registrar's Office

Hospice - Call the Hospice and repeat the process above. The only difference here will be that it will be the Hospice Doctor that will issue the Medical Certificate however it will be emailed the same way as above.

Registering a Death

To register a death you still need to phone the Registrar ( in the district where they passed away ) and make an appointment to register there passing. The registration process is now all done via telephone appointment. They are carried out in the same way and you can still order Death Certificates that will be posted to your home address

Funeral Arrangements

Funeral arrangements are now done via telephone call or video call directly from our funeral home to your home. This is a guideline we are following in line with advice from the Government and the NAFD ( National Association of Funeral Directors ). We will arrange the funeral in exactly the same way and can either show you our brochure via video call or email you your selections to look at before making any decisions. Everything we discuss during the arrangement will be typed up and posted to you the same day for your records, these are known as Confirmation of Funeral Arrangements. Don't forget though, out team is on hand 24/7 should you have any queries or concerns

Visiting our Resting Suites

Our aim is to try and keep our funeral arranging, resting suite visiting and funeral services as normal as possible during very unnormal times.

Visiting your loved one in our Resting Suites should be just that. All we ask is that you make an appointment to visit ( so our different family's don't cross paths and we can keep the office and suites cleaned ) and maintain the Governments social distancing rules. If your family visiting are from different houses we would as that we make separate appointments.

One of the main questions asked is "Can my loved one be dressed and viewed when they have died of Covid 19 ? " and the answer is YES. We will take all the necessary steps to ensure our safety and yours however we have yet to see any evidence that viewing can be not be carried out

The Funeral Day

Again we may see some changes regardless of whether we are visiting a Cemetery or a Crematorium. 

Whilst limousines are currently not in use we are still using the hearse and can still leave from an address of your choosing to make things more personal. You can follow behind the hearse in your private cars however as you probably already know Sunderland Crematorium are restricting mourners to 16 persons. If you live together, you can sit together, if not then all we ask is that you maintain the 2 metre rule within the chapel. All faiths and denominations can attend to officiate and floral tributes ( where available ) can still be used. The services have been reduced to 20 minutes from 30 minutes but we have found that if we remove the middle piece of music then we don't see much of an issue with timings. Venues are still closed and donations can only be made to a charity of your choice online.

Live Streaming Service

Live Steaming is now available within the chapel at Sunderland Crematorium. Simply visit and enter the Username & Password which can be given to you by your funeral director. You can also watch the video again for a further 28 days by logging in and using the same details. Please note it can take up to 3 working days for the video to be uploaded after the service itself.

After Care

Our After Care Service is still as available as ever. Your funeral director will be at the end of the phone whenever they are needed and will call you to make sure everything is OK and to make sure you are coping incase further help and support is needed